ทุกรายละเอียดการให้บริการนั้นคือความใส่ใจจากเรา สมาชิกทุกท่านจะได้รับการดูแลเป็นอย่างดีไม่ว่าท่านจะเป็นนักแทงบอลขาหนัก หรือขาเบา นั้นไม่สำคัญ!! เพราะเรายินดีพร้อมให้บริการสมาชิกทุกท่านประดุจ VIP เสมอ
วันนี้ทีมงาน Call Center e88game.com ขอหยิบยกคำถามที่พบบ่อยตลอดการให้บริการมาฝากแก่สมาชิกและผู้ที่สนใจแทงบอลออนไลน์กับเราทุกท่าน ซึ่งแต่ละคำถามนั้นเป็นคำถามที่ทางเราได้ขัดเน้นๆ และพบได้บ่อยจากทางสมาชิกล้วนๆ
เข้าแทงบอลและคาสิโนกับ E88GAME ยังไง?
คำถามนี้มักพบกับกลุ่มผู้เล่นหน้าใหม่ซึ่ง ช่องทางการเข้าเล่นนั้นก็หาได้ง่ายๆ ไม่ยุ่งยาก ซึ่งทางเราได้ทำช่องทางเอาไว้ให้เรียบร้อยแล้วนั้นก็คือด้านบนขวาของเว็บ e88game ของเรานั้นเอง จะมีช่องให้สมาชิกสามารถกรอก User / Password และสามารถเข้าเล่นพนันกับเราได้เลย
ต้องใช้เงินฝากแรกเข้า พร้อมกับรายละเอียดข้อมูลของทางสมาชิกที่ถูกต้องและต้องไม่ซ้ำกับฐานข้อมูลของเรา (ชื่อ, เลขที่บัญชี, เบอร์โทร, ช่องทางติดต่อกลับอื่นๆ )
รายละเอียดและข้อมูลที่ให้ไว้กับทาง E88GAME ปลอดภัยมั้ย?
เราขอยืนยันกับทางลูกค้าว่ารายละเอียดข้อมูลลูกค้าที่ให้ไว้กับทางเรา เราเก็บรักษาอย่างปลอดภัย จะไม่มีการนำไปเผยแพร่ที่อื่นอย่างแน่นอน
หากลืม Username และ Password จะทำอย่างไร?
ลูกค้าสามารถติดต่อหาทางเราเพื่อทำการขอทราบ Username และ Password ใหม่ได้ โดยทางโทรศัพท์หรือไลน์
ประเด็นนี้ไม่สามารถใช้เป็นเหตุผลในการเรียกขอเงินคืนจากทางผู้ให้บริการได้ เพราะ!! ทุกการให้บริการนั้นทุกการเคลื่อนไหวผ่านไอดีของสมาชิกจะถูกมองว่าเป็นความยินยอมและเข้าใจในกฎกติกาเป็นอย่างดี
ผ่านแฟนเพจ ผ่านไลน์, ผ่านเบอร์ Call center ซึ่งรายละเอียดทั้งหมดทั้งมวลนี้สามารถหาได้จากหน้าแรกของผู้ให้บริการจากทางเรานั้นเอง
1. How can I place a bet?
You can ONLY place a bet with us via our website on the internet and in accordance with our Rules & Regulation
2. Can I cancel my bets?
No. Once we have accepted your bet, it cannot be cancelled and will be settled according to the Rules & Regulations governing our website. It is important that you are familiar with these rules.
3. Are my personal details safe and kept confidential with e88game.com?
Yes. All your personal details and the information you enter in the site will be kept in the strictest confidence.
4. What do I do if I have forgotten my User ID or Password?
Please contact our dedicated customer services team immediately either by Telephone or Line.
5. What if there are changes to my personal details?
Please contact our customer services team and update them on the changes immediately.
When you are accessing the Company’s gaming services on e88game.com, you are deemed to accept this user agreement (the “Agreement”).
Compliance with Laws
Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Please verify the relevant laws in your jurisdiction before registering with the Company and using the Services.
The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of the Software and the Services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Software and the Services under the laws of any jurisdiction that applies to you. By accepting these terms, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.
Persons located in certain countries including, but not limited to, the United States of America, Israel and Turkey are neither eligible to open an account with the Company, make any deposits nor use the Services. The Company reserves the right to amend the list of countries from which it will not accept users of the Service from time to time in its sole discretion.
Information Technology/Intellectual Property
The Company hereby grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with this Agreement. You may install the Software on a hard disk or other storage device and may make back up copies of the Software, provided that such back up copies are used only by you in connection with the Services through a computer of which you are the principal user.
The Software’s code, structure and organization are protected by intellectual property rights. You must not:
a. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;
b. sell, assign, sublicense, transfer, distribute or lease the Software;
c. make the Software available to any third party through a computer network or otherwise;
d. export the Software to any country (whether by physical or electronic means); or
e. use the Software in a manner prohibited by applicable laws or regulations.(together the “Prohibited Activities”).
The services and the software are provided “as is”. The company makes no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the services or the software or infringement of applicable laws and regulations. The entire risk as to the use, quality and performance of the software lies with you.
The company makes no warranty that the software or services will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the services.
In the event of systems or communications errors, bugs or viruses relating to account settlement or other elements of the services or resulting in loss of data by you or any other damage to your computer equipment or software, the company shall in no way be liable to you and the company reserves the right to void all games in question and take any other action to correct such errors save that the company is not required to provide any back up network and/or systems or similar services.
The company shall not be liable for any acts or omissions made by your internet service provider or other third party with whom you have contracted to gain access to the server that hosts the site.
Your Account and Responsibility
In consideration of the rights granted to you to use the Services and the Software, you represent, warrant, covenant and agree that:
Bonuses and Promotions
All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. The Company reserve the right to withdraw any promotion, bonus or special offer at any time.
In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to the Services and/or block that user’s account.
If we have reason to suspect that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account, other than your original deposit amounts, if said amount remains.
You may request the removal of a bonus from your account, but please be aware that this removal may include any winnings gained from such bonus.
Provisions Relating to Specific Games
You hereby agree that in the event of your winning a jackpot in relation to the casino slots games, video slots, video poker or any other jackpot game or machine you will grant to the Company an irrevocable, exclusive and perpetual worldwide right and license, to use your username in connection with the marketing and promotion of the Company and the Site and you will fully cooperate with the Company’s representatives in such regard. Jackpot prizes may be awarded to the winners in up to 12 monthly installments if so decided by the Company at its sole discretion.
You hereby acknowledge that in order to play on our Live Dealer, a player must meet the following minimum hardware, software and connection requirements:
You hereby agree that in the event that the Live Dealer is disconnected due to unsuitable hardware, software and/or connection configurations
on the player’s part, we shall be under no obligation to refund such player and the Company will not be responsible for any loss, including
loss of winnings, which may result.
You hereby acknowledge that all bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against the Company. The Company does not assume any risk whatsoever for bets placed between you and any other user of the Service. The Company does not under any circumstances either place or accept bets itself.
You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or thereafter.
We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:
Collusion: Collusion occurs when two or more players at a poker table attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player who colludes or attempts to collude with any other player while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company, their account may be terminated immediately and the Company shall be entitled to retain all monies in such player’s account.
Chip-Dumping: Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. Any player who is involved in an act of chip-dumping or attempted chip-dumping while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company and such player’s account may be terminated immediately. If the Company is informed about suspected Chip-Dumping, it may, in its sole discretion, terminate suspected players’ access to the Service and/or block their accounts and all monies in such player’s account. In such circumstances the Company will be under no obligation to refund to the relevant player any funds that may be in the account at such time.
If we have reason to suspect that an account or group of accounts are operating systematically – for example employing specific techniques or playing as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account, other than your original deposit amounts, if said amount remains.
Artificial Intelligence – Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence (“AI Software”) in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user’s account and seizing all monies held in such account. If the Company is informed about suspected Robots, it may, in its sole discretion, terminate suspected players’ access to the Service and/or block their accounts and all monies in such player’s account.
Payment Disputes: Each user of the Service is fully responsible for paying any and all monies owed by it to other users of the Service and/or the Company. Any claim which a user of the Service may have for payment of winnings to it in respect of losing bets placed by another user of the Service are against that other user and not the Company. The Company is in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not the responsibility of the Company.
If your account is associated with poker fraud in any way – for example through Chip Dumping, Collusion, or the receipt of fraudulent Money Transfers – your account may be terminated, and we will be under no obligation to refund to you the funds from your account. This is irrespective of whether your account can be proven as intentionally receiving funds from a fraudulent user.
In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may choose to remove the amount of fraudulent funds from your bankroll.
No player shall have the right to require the Company to take any steps against players suspected of collusion, cheating or any other form of fraud. The Company will not provide information with regards to investigations or any subsequent outcome. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company.
All these rules serve only to establish the general principles that regulate the relationship between the member and the company. In the event of any disagreement it is not the intention of the company to enter into a dispute with the member, but rather to find a solution, whenever possible, for the mutual satisfaction of both parties.
All bets placed with the company are subject to the following rules and regulations. Any rules listed within individual sports supersede these rules for that particular sport or market:
Any member who the company suspects of cheating or damaging our platform will have their bets voided and their account suspended without warning or notification. This includes the use of forbidden artificial intelligence equipment.
The maximum winnings that a member can win in a single parlay bet is 1,000,000 THB.
Complaints and disputes
If you have any cause to complain about anything that has happened as a consequence of your dealings with the Company, you should notify us by contacting the Customer Care Team who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint. If you feel the complaint was not resolved then please escalate to our complaints department by emailing firstname.lastname@example.org
The Company is committed to respecting your privacy and to complying with applicable data protection and for the purpose of offering you gaming services. If you have any enquiry please write to email@example.com
Registration and Termination
This Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms. The Company may terminate this Agreement and your account (including your username and password) immediately without notice:
You may terminate this Agreement and your account (including your username and password) at any time by contacting us or via the support email, such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email on our servers, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.
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